To Clarify Make The System Visible First

To create clarity out of messes we need to make an inventory of all the components of the mess. That’s not enough. Once we have an exhaustive and tidy organization we need to classify each piece and question its nature. Is it old or new? What’s its purpose? And most of all: with other pieces does it connect to?

If we don’t have a detailed, well-organized, comprehensive inventory of all the components of a messy thing we can only use luck to make sense out of it.

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Senior Experience Designer. 25 years designing, developing, writing, speaking, facilitating and teaching.

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