Tag: design strategy

  • Strategy and Planning

    Strategy and planning, they are the best when they allow you to explore philosophical possibilities while remaining well grounded in pragmatism. To avoid getting lost in tangents, structured facilitation helps. TIme-boxing is the most appropriate way to dedicate intense but limited time to strategy first. Then a thorough discussion about the different reactions in the room would be the perfect intermediate step towards a planning session. In the last phase the group, well immersed in the opportunities and the contexts explored before, would be ready to assign practical tasks to each member to pursue the strategic vision through practical objectives.

    Keeping the right balance between abstract, speculative thought and practical, executive planning requires careful dedication and self-awareness. Those are the ingredients of a continuously refined strategy and planning in a group

  • Co-Designing Solutions with Developers

    I want to talk about the process of ideating solutions by speculating on possibilities and exploring the realm of what could be done without checking too much what can be done. When you create beautiful presentations of imagined artifacts and objects, you have the power of persuasion. You can persuade interested people to buy it, to be convinced that is a good solution because it is beautiful. And through the simulation of how it works, you can even have a high fidelity simulation of how to interact with it.

    So you can show what would happen if that solution would be implemented in the field of your problem.

    It is exciting, encouraging, and it can be used to sell the further development and creation of it. When you finally convince the investor or the client to buy it, then you have to do it. And when you pass from the visionary, the presenter, the salesman, and the designer who conceived such a wonderful and aesthetically pleasing solution, then it’s time to do it. You’re going to the business, the resources, accounting, the financing and the development. So you need to talk with the the builders.

    That is the time when you have to be really humble as a designer, you need to establish fair and honest and straightforward relationship with the builders. Because if you have had the chance of talking very little with them about the solutions you have been selling, you need to be respectful of the constraints that my might emerge when building it. There’s actually another iteration of designing. That’s real co-design that finally you can do because that’s the proof of the building. So what about all of the features imagined, the workflows and the stories you’ve been telling about the interactions of this product?

    Can they be done for real and with what limitations?

    Are they actually working as intended? Have you covered all the possible ramifications and implications when thinking about the beautiful presentation told in a nice conference room in 30 minutes?

    This is a very delicate part of the project in which you have to carefully reconsider the initial design choices because there was no time for growing bottom-up the solutions together with the client. This is reality. And so sometimes, if not most of the time, it’s not possible to do proper user research, create user stories, ideating, creating prototypes, and iterating them.

    This is the first real prototype you are building. That is not a mock-up but a functional prototype where the real features. You’ve been creating, an inventory of specs and requirements you’ve been compiling are finally coming into reality.

    You need to be very patient as a design leader, as a manager, when you are sharing finally what was a demo presentation and now became a spec for developers. In that case, developers have the right and the chance of becoming designers because they have the right of critiquing and reviewing the initial user interface decisions made to adapt to the real development of algorithms and interface widgets, and library components. So that’s the more grounded and down to earth collaborative design that’s happening during the execution of the project, the development.

    The project now changes shape according to this more present forces that are not just business, accounting, leadership, management, and design, there’s now also development. That’s the reason why developers should be always present during requirements gathering but even during the synthesis of user interviews and user stories and epics because they need to have a say before architectural and decisions are made.

    So you have a chance of integrating and enriching and adapting to this new context by adding more frequent and deeper interactions between designers, developers, and the end users. By doing that, you have a higher chance of creating a successful product for all the stakeholders.

  • Answering “I Don’t Know” when you are suppose to know

    As a design coach I work to ask questions, not to give answers. If I don’t educate my coachees to find their answers their own way I will fail. Still, I’m often asked for an opinion, what do I think? What’s the best course? What can be done? What should we do? And I am supposed to either guide my team to the right answer or to facilitate their way to it.

    When I tend to cut it short and say what I think, straight to the point, I am going away from my coaching role and becoming more a leader consultant. If I have a long-term relationship with my team, after an important foundational period to get acquainted, fine-tuned and aligned, I position myself on the leading edge of the spectrum. It’s only when I reflect on my practice, I dedicate some alone time to consider the journey, the possible scenarios and the forces in the field that I step back and move again on my coaching role.

    It’s not easy to balance multiple roles while working with the team. I find it useful listening carefully to each team member in a systematic quick review at the end of each coaching session. When I see most if not all of them aligned on the perspectives that I see without me pushing too much I understand we are making a good job, together.

    And I also realize that I’ve reached a good balance as a designer, coach, leader and consultant.

    When I am in this happy position I can keep myself from giving straight answers and, humbly, replying “I don’t know”. I am sure I won’t get them stuck because I will facilitate a discussion and a process through which we can explore possibilities and, if needed, set up experiments to  discover possible answers and learn from them.

    This requires more time, the feedback loop is longer, but together with providing more robust answer to my team I am also, and more importantly, educating them to work towards discovering the answers themselves.

    When I can do that I feel satisfied as a member of a team growing towards their maturity and independence, also thanks to my contribution.