Making decisions in large no-profit organizations benefits from structured facilitation. A Human-Centred Designer like Antonella Pastore facilitates the process of understanding the complex setting, gathering all diverse points of view, mapping information flows and processes, and convening all people to create a shared understanding.

In a CREAZEE Sprint, I discussed with Antonella a former illustration of her roles in Italian. Then we decided it was worth redoing it in English by summarizing her journey and highlighting some of the most interesting aspects.

Enjoy a video interview, also published as a podcast, in which we leverage an engaging work of exploration, reflection, and analysis of a crucial role: the Human-Centred Designer.